Browse the Questions We Hear Most Often
We built this FAQ around the questions that come up repeatedly in live chat and account support. The sections cover account creation, identity verification, how PayPal and Venmo transfers clear, Play+ prepaid card setup, sports betting mechanics like point spreads and player props, and which US states can access the platform under current state law. Each answer is written to give you
the actual step or fact — not a redirect to another page. If you're in Houston and trying to figure out whether your state is on the eligible list, that's here. If you want to know what happens after you submit your ID documents, that's covered too. For anything this page doesn't address, our live chat team picks up the thread directly
from your account screen.
- PayPal
- Venmo
- Play+
- Live Chat Support